Pyjamas
About us
Frequently Asked Questions
How long will my order take to arrive?
Handling time is 1–2 business days (Monday to Friday), then shipping takes 3–10 business days (Monday to Friday). Total delivery time is usually 4–12 business days.
Delays can occasionally happen due to high demand or factors outside our control, and we'll always keep you posted by email.
How much is shipping?
Free shipping on all orders — no minimum purchase and no hidden fees.
What is your return policy?
We offer a 30-day return policy — you have 30 days after receiving your item to request a return.
My item arrived damaged, defective, or incorrect.
Please inspect your order on arrival and contact us immediately if anything is defective, damaged, or wrong — we'll evaluate it and make it right.
How can I contact you?
Email support@normeva.com, call +61 468 147 223, or use our Contact page. Our local team is on Monday to Friday 09:00–17:00 and weekends 11:00–16:00 (AEST). We reply within 24 hours.




